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As of the 1st of January 2024 and following the update of the Grand-Duchy regulation dating from the 29th of December 1986 the daily expense limit has been set to 5 times the face value of a lunch voucher. The daily spending limit also appears in your Pluxee mobile application or web portal, in the "Wallet" tab.
To create an account and for each communication with Pluxee,
you will need to provide your Pluxee ID. This number is provided by Pluxee and
you can find it on your PIN mailer.
The Pluxee card works like a credit card. The card is accepted in the shops with a contract with Pluxee and equipped with POS.
To validate the transactions you need to enter a PIN code. The card works on POS supporting contactless technology, for mobile payment also. To unblock the contactless payment feature, you need to make a first transaction with your PIN.
It is preferable to keep receipts if the transaction is cancelled on the
same day.
The CARD ID is on the back of your card and starting with
LUX. To create your account on the App Pluxee, you need to provide only the
last 8-digits.
Your balance is updated after each purchase transaction. You can consult it on the mobile application Pluxee as soon as you log in on the home page or on "WALLET".
The balance and the transaction history can also be
consulted on the web portal
Pluxee.
For any enquiries related to the Pluxee application, please view the user guide below or go the FAQ available on the application.
NEW Pluxee EN Userguide app (canva.com)
• Card validity: 4 years
• Prepaid Visa
Payment:
• 4 digit payment
• Contactless payment
• Mobile payment : Apple Pay & Pluxee Pay
• Online purchase
You can use your Pluxee Lunch card within the Pluxee Lunch network.
You can consult the list of restaurants from the Pluxee
Lunch network on the mobile App Pluxee on map or on list on
"EXPLORE". You can define your position and look for the restaurants
and stores closest to you.
You can suggest merchants by sending an email to merchants.lu@pluxeegroup.com.
In the Pluxee App, consumers can temporarily suspend their
card.
The same applies for any enquiries PIN related.
For any enquiries regarding direct debit, please contact our accounting department to assist at accounting.lu@pluxeegroup.com from Monday to Friday from 8am to noon and from 1pm to 5pm.
For any enquiries regarding invoices, please contact our accounting department to assist by email accounting.lu@pluxeegroup.com. You should also make sure before placing your order that the company details are correct.
In order to download your invoices, please go to the invoice tab.
First, please check the delivery date indicated on your order confirmation. In case of a delivery delay, please contact our Customer Care Team to assist at (+352) 28 76 15 00 from Monday to Friday from 8am to noon and from 1pm to 5pm.
When placing your order (manually or via Excel), you can select the delivery address from your address portfolio. If you want to change the delivery option to picking up the cards at our offices located in Bertrange, please contact our Customer Care Team to assist at (+352) 28 76 15 00 from Monday to Friday from 8am to noon and from 1pm to 5pm.
Delivery of the cards can take from 10 to 15 working days once the order has been validated. The PINs will be delivered 2 working days after the cards.
When placing your order, you can add a delivery reference or purchase order in the client order reference field.
The effective date indicates when the cards are uploaded. The effective date is set 5 working days after the order has been validated.
First you need to make sure that all the columns in the order template are filled correctly and that no information is missing. If the upload still fails, please contact contact our Customer Care Team to assist at (+352) 28 76 15 00 from Monday to Friday from 8am to noon and from 1pm to 5pm.
To add/edit/remove, please select the service "consumers". To add a consumer, click on the button "create new consumer". In the Consumer table you can edit or remove a consumer under the "actions" column.
Please note that you have a 24h timeframe to cancel your order once it was processed (pending status). To do so, you need to select your "order history". In the "actions" column select the option to cancel the order. Once done, you can place a new order.
This is probably due to unpaid invoices. You can find the details and the status in the invoice tab. Should you require further information, please contact our accounting department by mail accounting.lu@pluxeegroup.com.
To add a contract to your account please contact our Customer Care team to assist at (+352) 28 76 15 00 from Monday to Friday from 8am to noon and from 1pm to 5pm.