Access to the website/platform www.orders.sodexo.lu (hereafter referred to as the ‘Site’) and the use thereof are subject to the unconditional acceptance of and compliance with all of the terms, conditions and warnings contained in the present document. By using this Site you are expressly agreeing to said terms, conditions and warnings without limitation.

Accountable entities

The Site is the property of public limited company Sodexo Pass Luxembourg (hereafter referred to as ‘Sodexo’), the head office of which is located at 39, Rue du Puits Romain, ZA Bourmicht, L-8070 Bertrange, registered on the trade and companies register of Luxembourg under registration no RC 31382 (VAT: LU 142.111.67).

Use of information – intellectual property rights

All of the content on the Site is protected by the intellectual property rights held by Sodexo and/or its suppliers and partners. ‘Sodexo’ and the names of any other products and/or services mentioned on the Site are registered trademarks of Sodexo or its sister companies. You are not permitted to modify, copy, distribute, circulate, represent, reproduce, publish, sub-license, transfer or sell any information, software, product or service obtained from the Site or produce any works derived from the aforementioned elements without the prior written authorisation of Sodexo.

Information provided on the Site

The information provided on the Site is taken from reliable sources. That said, Sodexo cannot guarantee the completeness, accuracy and/or current relevance of said information. Furthermore, the information, products and services featured on the Site may include technical inaccuracies or typing errors. Neither Sodexo nor any of its sister companies can be held responsible for any damages that may result from any inadequacy, inaccuracy, obsolescence or incompleteness of the information provided on the Site.

Furthermore, under no circumstances should the information displayed on the Site be considered to constitute advice relating finance, management or human resources or a recommendation of any sort; the information provided on the Site is for information purposes only. Please contact the relevant commercial department for specific advice tailored to your particular situation.

The user will use this information at their own risk, with good judgement and a critical mind given its personal nature. The user will remain solely responsible for any commitments they make.

Service user liability

General provisions

The user is responsible for the proper functioning of their hardware, modem, telephone line and Internet access.

Transactional services

Part of the Site may be devoted to the purchasing of products and services from Sodexo or its sister companies.

Users are fully aware that they are agreeing to use this transactional part with due diligence and in accordance with the rules, laws, regulations and usages in force.

The user agrees to inform Sodexo as soon as possible in the event that they should experience any difficulties with regards to the sending or confirming of an order.

The user is required to inform Sodexo within 8 days in the event of any changes to their specific administrative data.

Links and hypertexts

Under no circumstances can Sodexo or any of its sister companies be held responsible for any hypertext links created from third-party websites via the Site.

Any hypertext links to the Sodexo site from another website must be duly and expressly authorised by Sodexo in writing prior to their publication.

Furthermore, the Site may contain links to websites managed by third parties. These links are provided exclusively for the user’s convenience. Sodexo has no control over these websites and assumes no responsibility for their content. Neither does the integration of such links indicate that Sodexo or any of its sister companies approve the content of the corresponding websites.

Calculation tools

The Site provides users with a series of easy-to-use calculation tools allowing them to perform a number of operations. These tools are intended solely to give the user a general idea with regards to the various values calculated. Under no circumstances should the results obtained be considered absolute. The user uses these calculations at their own risk and should be particularly aware of the consequences that certain changes in terms of fiscal legislation could have with regards to certain products.

Restricted access

Sodexo reserves the right to refuse any Internet-user access to all or part of the Site unilaterally and without prior warning, notably in the event of any of the present conditions of use being violated.

Virus protection

Sodexo has put in place security systems that reflect recent technological developments in order to protect the Site, its IT and telematics systems, its databases and any exchanges of data with its users. A system designed to protect against known and detectable viruses has also been put in place, and these protective systems will be adapted and updated on a regular basis.

Sodexo’s commitment in this respect is a commitment of means rather than one of results.

This being the case, in the absence of any obvious negligence or wilful misrepresentation, Sodexo and its sister companies cannot be held responsible for any damages, interruption or flaws or any theft, loss, destruction or modification of data resulting from any unlawful or ill-intentioned access on the part of a third party to its IT system, to that of Sodexo or to that of any user, or as a result of a virus originating from the Site, from the Internet or from Sodexo’s or any user’s IT system.

Disruption of service

Sodexo shall take all reasonable measures available to ensure that users can access the services offered on its Site.

Sodexo cannot be held responsible for any equipment malfunction, line disruption, loss of power, theft, hacking, system error or any other event beyond its reasonable control that might render the services offered on the Site inaccessible or defective.

Sodexo may interrupt access to the Site or to any part thereof without prior notice for the purposes of maintaining or improving the Site, in the event of a force majeure, in the event of a risk of abusive or fraudulent use, or in the event of an occurrence beyond its control, without any obligation to issue compensation for this suspension of access.

Sodexo will nevertheless endeavour to inform users of any interruption that has been experienced within a reasonable time frame.


Communications sent to users of the services available on the Site, whether in electronic or postal form, will be considered to have been received by the user in person.

Changes to the general terms and conditions of use

Sodexo reserve the right to change the terms, conditions and warnings governing your use of the Site.

Applicable law and jurisdiction

The Site is administered from the Sodexo offices in Luxembourg and is subject to Luxembourg law. In the event of a dispute, the courts of Luxembourg will have sole jurisdiction.


If you need any support please contact us by email: orders.svc.lu@sodexo.com, or by calling us at (+352) 28 76 15 00 from Monday to Friday from 8am to noon and from 1pm to 5pm.

Sodexo asks that users report any illicit content that may be available through its services so that it might take the necessary and appropriate measures to eliminate this information or render it inaccessible.